Privacy Policy

Last updated: May 31, 2026

This Privacy Policy explains how KYNRO collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our store.

Who we are

KYNRO is an online store selling mobility, recovery, travel-ready, and post-training reset products.

For questions about this Privacy Policy or your personal data, contact us at:

support@getkynro.com

Information we collect

We may collect the following information when you use our store:

• Name

• Email address

• Billing address

• Shipping address

• Phone number, where provided

• Order details

• Payment and transaction information

• Customer service messages

• Website usage information, such as pages viewed, device information, browser type, and approximate location

• Marketing preferences, if you choose to subscribe

We do not store your full payment card details. Payments are processed securely by our payment providers.

How we use your information

We use your personal information to:

• Process and fulfil your orders

• Send order confirmations, shipping updates, and customer service messages

• Respond to questions or support requests

• Manage returns, refunds, or order issues

• Improve our website, products, and customer experience

• Prevent fraud, abuse, or misuse of our store

• Send marketing emails, where you have subscribed or where permitted by law

• Comply with legal, tax, accounting, and regulatory obligations

Lawful basis for using your information

We use your personal information only where we have a lawful basis to do so, including:

• Contract — to process and deliver your order

• Legal obligation — to meet tax, accounting, consumer law, and regulatory requirements

• Legitimate interests — to operate, improve, and protect our business

• Consent — for certain marketing, cookie, or tracking activities where consent is required

You can withdraw consent for marketing at any time by using the unsubscribe link in our emails or by contacting us.

Sharing your information

We may share your information with trusted service providers who help us operate our store, including:

• Shopify, our ecommerce platform

• Payment processors

• Shipping and fulfilment providers

• Dropshipping or supplier partners where needed to fulfil your order

• Email and marketing service providers

• Analytics and advertising platforms

• Professional advisers, where necessary

• Authorities or regulators, where required by law

We only share information where necessary for the purposes described in this policy.

International transfers

Some of our service providers, suppliers, or technology partners may process personal information outside the United Kingdom.

Where this happens, we rely on appropriate safeguards where required, such as contractual protections or other recognised transfer mechanisms.

Cookies and tracking

Our website may use cookies and similar technologies to:

• Keep the website working properly

• Remember preferences

• Understand website traffic and performance

• Improve customer experience

• Support marketing and advertising

You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Marketing

If you subscribe to our email list or choose to receive marketing, we may send you product updates, offers, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at [your email address].

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy.

Order, transaction, tax, and accounting records may be kept for up to 6 years where required for legal or business record-keeping purposes.

Marketing information is kept until you unsubscribe or ask us to delete it, unless we need to keep limited information to respect your preferences.

Your rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Ask for a copy of your information in a portable format

• Withdraw consent where we rely on consent

To exercise your rights, contact us at [your email address].

We may need to verify your identity before responding to a request.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office (ICO)
Website: ico.org.uk

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.