Shipping & Returns

Shipping

We currently ship to the United Kingdom.

Orders are usually processed within 1–3 business days before dispatch. Estimated delivery times are shown at checkout where available.

Typical delivery time is approximately 3-5 business days, depending on the product, supplier processing time, and courier conditions.

Once your order has been dispatched, you may receive tracking information by email where tracking is available.

Please make sure your shipping details are correct before placing your order. If you notice an error, contact us as soon as possible at shipping@getkynro.com.

Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

Delays

Delivery estimates are not guaranteed. Delays can occasionally happen due to courier issues, customs processing, supplier delays, holidays, or high-volume periods.

If your order is significantly delayed, contact us at shipping@getkynro.com and we’ll help check the status.

Returns

You have the right to cancel your order within 14 days of receiving your item.

After telling us that you want to cancel, you have another 14 days to return the item.

To start a return, contact us at shipping@getkynro.com with your order number and the item you want to return.

Items must be returned unused, in their original condition, and where possible in the original packaging.

Return shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked return service, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method.

Refunds are usually processed within 14 days of us receiving the returned item, or receiving evidence that the item has been sent back.

Original standard delivery costs may be refunded where required by law. Any upgraded or express shipping costs are not refundable unless the item is faulty or incorrect.

Faulty, damaged, or incorrect items

Please inspect your order when it arrives.

If your item is faulty, damaged, or incorrect, contact us as soon as possible at shipping@getkynro.com with your order number and clear photos of the issue.

We will review the issue and arrange a suitable solution, which may include a replacement, refund, or further instructions.

Non-returnable items

For hygiene reasons, items used on the body, including shower cloths and similar personal-care items, may not be returnable once used or opened, unless they are faulty, damaged, or incorrect.

This does not affect your statutory rights.

Exchanges

We do not currently offer direct exchanges.

If you want a different item, please return the original item where eligible and place a new order.

Contact

For shipping, returns, or order questions, contact us at:

shipping@getkynro.com